Change is coming to automobile dealerships
“We tend to overestimate the effect of a technology in the short run and underestimate the effect in the long run.” I was reminded of this quote by futurist Roy Amara while listening to Wes Lutz, president of Extreme Chrysler/Dodge/Jeep, RAM Inc. in Jackson, Michigan and 2018 National Automobile Dealer Association chairman at a recent Automotive Press Association in Detroit (www.nada.org/Lutz-Detroit-Speech).