Waymo’s robot taxi service is improving, but riders still have complaints

Waymo is operating its self-driving ride-hailing service in two cities: Phoenix, with some paying customers and some riding for free, and San Francisco and the surrounding towns, with just employees as passengers. A majority of riders leave positive feedback about their experiences riding in Waymo’s robot taxis, but there are still some notable complaints, according to internal data reviewed by The Information.

https://www.theverge.com/2019/8/26/20833215/waymo-self-driving-car-taxi-passenger-feedback-review